Coronavirus: A message to our customers from Graeme McCracken, CEO Proagrica

Firstly, thank you for entrusting your business-critical services to Proagrica, we take this responsibility very seriously.

Obviously, we all face significant challenges and uncertainty in the rapidly changing conditions that are our reality right now – and will be for a while yet, it seems.

I’m writing to all our customers to offer our help and support in these challenging times. The whole of Proagrica is actively looking for ways we can help our customers. Our solutions and professional services resources are ready to flex and support you, and together we believe we can meet these challenges and come out the other side stronger together.

More than any other time in our recent history, the work of businesses in agriculture and animal health are essential to support our communities as part of the world’s largest and most vital supply chain. For our part, I wanted to update you on our own preparedness and to reassure you of our continuing support in the weeks and months ahead.

Here are some of the steps we are taking in this ever-evolving situation:

  • As a division of RELX Group, Proagrica is part of a multi-billion dollar global information company with robust business continuity plans and resources that have been activated to ensure continued service to our customers and safety of our employees. We have rigorous processes to ensure our solutions are available 24/7.
  • Our offices remain open, but all employees are able and encouraged to work from home. They have secure and robust access to our systems and data, with fully tested and reliable procedures in place for business-as-usual provision of services and support.
  • We have extensive tools for remote contact with our customers, such as Microsoft Teams and WebEx, and we will continue to provide you with the contact and support that you need.
  • Our technical support teams remain available and will continue to ensure we deliver on our service levels globally.

Our commitment is to be here for you and do everything we can to assist you through these unprecedented times.  Stay safe and healthy.

Best regards

Graeme

 

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